Web Policy

Legal Notices

Any trademarks that appear on this site are the property of their respective owners who may or may not be affiliated with, connected to, or sponsored by Virginia Interactive.

Virginia Interactive respects the rights of all copyright holders, and therefore, Virginia Interactive has adopted and implemented a policy that provides for the termination in appropriate circumstances of users and account holders who infringe the rights of copyright holders. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Virginia Interactive's Copyright Agent the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. 512:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  
• Identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
  
• Information reasonably sufficient to permit us to contact the complaining party;
  
• A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

For copyright inquiries please contact:

Customer Service at Virginia Interactive
Email: customerservice@virginiainteractive.org

Accessibility Policy

Through its Web Accessibility Initiative (WAI), the World Wide Web Consortium (W3C) is promoting a high degree of Web access for people with disabilities. In coordination with organizations around the world, WAI is pursuing Web accessibility through five primary areas of work: technology, guidelines, tools, education and outreach, and research and development. To help support the WAI, Virginia Interactive is complying with W3C guidelines for Web accessibility.

Document Accessibility Notice:
Hard copy documents are available for those unable to access or view the downloadable files on this website. Simply contact Virginia Interactive by e-mail, by FAX at 804-786-6227, or by mail at:

Virginia Interactive
119 West Broad Street
First Floor 
Richmond, VA 23220

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Disclaimer

Virginia Interactive provides links to many web sites that are not controlled, maintained,or regulated by Virginia Interactive or any organization affiliated with Virginia Interactive, and as such Virginia Interactive is not responsible for the content of those web sites. Use of information obtained from those web sites is voluntary, and reliance on that information should only be undertaken after an independent review of its accuracy. Reference at those web sites to any specific commercial product, process, or service by trade name, trademark, or otherwise does not constitute or imply endorsement, recommendation, or favoring by Virginia Interactive.

Linking Policy

This web portal may contain hypertext links to external web sites and pages containing information created and maintained by public and private organizations other than Virginia Interactive. These hypertext links may be created by Virginia Interactive if it determines that establishing the external link will be consistent with assisting or furthering the purpose of this web portal, which is to significantly and diligently promote public service to citizens and businesses by:

• Expanding business and citizen access to government services and government information;
• Offering an easy and convenient process for these groups to conduct transactions with State government online;
• Accelerating the development and delivery of an increased volume of quality, online government services;
• Improving the level of customer service from State government;
• Extending electronic government services to citizens of cities and county government.

In addition, hypertext links may be created by Virginia Interactive for informational purposes where the linked external web site will provide useful and valuable information to visitors to this web portal, or where the linked external web site is required or authorized by law.

Virginia Interactive, in its sole discretion, will determine whether the external web site meets the purpose of this web portal or for the specified informational purposes. The inclusion of a hypertext link to an external web site is not intended as an endorsement of any product or service offered or referenced on the linked web site, the organizations sponsoring said web site, or any views that might be expressed or referenced in the web site.

Hypertext links to external web sites and pages may be removed or replaced at the sole discretion of Virginia Interactive, at any time without notice.

In the event you discover problems with or have concerns regarding the format, accuracy, timeliness or completeness of a linked external web site, please contact the organization responsible for the linked external web site -- Virginia Interactive does not control nor is it responsible for any linked external web sites, pages, or content.

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Downloads and Plug-ins

Virginia Interactive provides content in several formats that require plug-ins, or separate browser components, to properly view. All required plug-ins are free to use. If your browser or assistive technology can not view the content using the plug-in, please contact Customer Service for an alternate version of the content.

The Plug-ins used are:
Adobe Reader
Microsoft Word Reader
Microsoft PowerPoint Reader
Macromedia Flash Player

Privacy Policies

Data Collection | Cookies | Live Help Privacy | Child Privacy Act | P3P | Contact Us

The following represents practices and procedures of Virginia Interactive. Virginia Interactive reserves the right to change these practices and procedures at any time without prior notice. The following is not intended and should not be interpreted as a contract of any nature, either stated or implied.

Individuals who visit Virginia Interactive are important to us. Because visitors to our Web site are important, we do not capture personal information about them without their permission. We endeavor to ensure that we collect only the minimum amount of information needed to meet the purpose for which the network was created.

Virginia Interactive may be required to collect personal information, such as a user's name and address, because of legal requirements or in order to provide customer services. In doing so we are subject to the requirements for administering information systems as established in the Government Data Collection and Dissemination Practices Act, Chapter 38 of Title 2.2 of the Code of Virginia. Pages that appear after you click on a link may be controlled by a different agency or entity, whose practices are not under Virginia Interactive's control.

We do collect personal information directly from individuals who volunteer to subscribe to one or more of Virginia Interactive’s premium services. Collecting personal information is necessary in order for Virginia Interactive to deliver the services requested.

Fostering and maintaining the public's trust is a cornerstone of Virginia Interactive. We appreciate the trust and confidence that you place in us by providing requested personal information.

Use, collection, and retention of customer information at Virginia Interactive

For each visitor, we collect information about the Internet Protocol (IP) address, type of browser used, the date and time of the visit, and the IP addresses of the locations to which the visitor linked during his or her visit to our Web site. This information is strictly used for statistical reporting purposes.

We collect, retain and use personal information about our customers, other than mentioned above, only when they volunteer to subscribe to a Virginia Interactive premium service. We only collect, retain and use personal information where we believe it is essential (and allowed by law) to administer our business and to provide products, services and other opportunities requested by our customers.

Use of "Cookies"

"Cookies" are small files either stored on a server or sent back to a visiting computer. In certain applications user information is stored as "cookies" of the type that are then sent back and stored on the user's computer. Any application or web page that uses cookies will identify itself as such. This information is handled in the same way as other user information obtained by Virginia Interactive. No user information is gathered through cookies except for that needed to run the specific application.

Restrictions on the disclosure of customer information

We do not sell or rent our subscribers’ information to any outside company or organization. We do not reveal specific information about subscribers or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act or other law.

Protection of information via established security procedures

We maintain security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data.

Maintenance of accurate information

We have established procedures to ensure that information is as accurate and current as is practical to enable us to conduct business with you. Although we strive to do things right the first time, we also respond to requests to correct inaccurate information in a timely manner.

Limiting employee access to information

Our network manager is instructed to limit employee access to personally identifiable information to only those employees who need access in order to perform their assigned duties. The network manager is instructed to enforce with its staff their responsibilities in protecting subscriber’s information.

Privacy issues relating to the Federal Child Privacy Act

The Federal Child Privacy Act regulates Web site's collection of personal information on users under 13 years of age. We do not intentionally collect such information on anyone we know to be under 13 years of age. If such information is inadvertently obtained, the minor's parent or legal guardian may contact Virginia Interactive for a description of the specific types of personal information collected from the child and the options available to them under law to ensure their child's safety.

Privacy issues relating to the Live Chat service

The Live Chat service is Virginia Interactive's live customer service application that allows visitors to talk with customer service representatives in real-time. Certain information is collected and maintained in regards to the Live Chat service. In addition to IP address, browser type, date and time of the visit, and the referring webpage, transcripts of the chats are saved for statistical, demographic, and/or customer service purposes. Some information is also collected through chat surveys on a volunteer basis.

P3P

The Platform for Privacy Preferences Project (P3P), developed by the World Wide Web Consortium, is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on Web sites they visit. At its most basic level, P3P is a standardized set of multiple-choice questions, covering all the major aspects of a Web site's privacy policies. Taken together, they present a clear snapshot of how a site handles personal information about its users. P3P-enabled Web sites make this information available in a standard, machine-readable format. P3P enabled browsers can "read" this snapshot automatically and compare it to the consumer's own set of privacy preferences. P3P enhances user control by putting privacy policies where users can find them, in a form users can understand, and, most importantly, enables users to act on what they see. The Virginia portal continues to be P3P compliant.

Changes

Virginia Interactive reserves the right to change this privacy policy as necessary.

Contact us

We welcome your comments and invite you to contact us if you have any questions or concerns by contacting us:

Virginia Interactive
119 West Broad Street
First Floor 
Richmond, VA 23220
or customerservice@virginiainteractive.org

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